In basketball, an assist happens when a player makes a successful pass to a teammate, resulting in a scored basket for their team. This term can be applied to the business world. When two organizations form a partnership or “team,” they assist each other in reaching collective success.
MMAC is proud to highlight two members, Beyond Vision and the Milwaukee Bucks, whose partnership not only benefits both organizations, but also advances conversations surrounding inclusivity in the workplace.
Beyond Vision is a not-for-profit organization with deep Milwaukee roots, having served the visually impaired and blind community for over a century. Today, the organization has 101 employees, with 50 who are visually impaired or blind. Focused on employment opportunities and building workplace skills, Beyond Vision trains its employees within four service lines: assembly and packaging, kitting, machine shop solutions and call center service. Once trained, employees perform these roles for organizations looking to streamline specific operations.
In early 2024, Beyond Vision streamlined the Milwaukee Buck’s call center. Beyond Vision employees now manage inbound calls for Buck’s home games and Fiserv Forum events.
Before assuming call center responsibilities, employees obtain baseline computer skills and gain a strong understanding of the Job Access with Speech (JAWS) platform. They also familiarize themselves with the specific organization’s website, current FAQs and procedures.
Whether a person is inquiring about tickets, parking, schedules etc., Beyond Vision employees are skilled in providing helpful solutions.
A major benefit of this partnership is that call center employees have the option to work from the comfort of their homes. This workplace flexibility eliminates a transportation barrier often faced by the visually impaired.
Jordan Bloch, a Beyond Vision business development professional, expressed his gratitude for the individuals at the Bucks who made this partnership possible.
“The Bucks are super enthusiastic about DEI and it’s important to give them credit… It is not easy to change what you are doing for gameday operations,” he said.
