Read on for their valuable insights to help bolster your retention strategies.
How do you define a leader?
They play a role in maximizing the accountability and fulfillment of his or her employees. The best leaders find the delicate balance between accountability for results and inspiration for people. Leadership not only as a responsibility but a privilege — and one to not be taken lightly.
You founded your company, “Living as a Leader” 20 years ago – why have you made this your life’s work?
When Nancy and I made the decision to focus solely on developing leaders, we were interested in impacting both organizations and employees. We are passionate about improving the employee experience through effective leadership. Organizations need leaders who can attain maximum productivity and output while still having their workforce feel cared for and appreciated. This is not always intuitive for leaders and requires continuous improvement of their skills, tools, and strategies.
What do leaders struggle with most?
No matter how seasoned a leader is or their level within an organization, the most common struggle is managing the performance of others through continuous conversations around defining expectations, monitoring performance, and providing ongoing feedback. Another challenge is finding the time to intentionally lead others. Busy leaders often don’t have leadership on their “to do” list.
Do you think there is a such a thing as a “natural born leader”?
We are often asked this question. It falls in line with “Are leaders born or made?” The most accurate answer is both. Some individuals are born with a strong orientation toward relationships, while others make work their priority. We think of each of these things as a home base. Leaders with a relationship orientation struggle to hold employees accountable – to be, ‘hard on them.’ While leaders orientated toward work struggle with the need for conversations, feedback, and to get to know employees on a personal level. Regardless of their ‘home base,’ we haven’t found a leader who doesn’t need their skills developed and honed. It is similar to athletes or musicians -- although born with a greater talent than others, they still need a coach.